bjoy7 Privacy Policy

bjoy7 is committed to handling your personal information responsibly and with the care it deserves. This Privacy Policy sets out in plain language what personal data bjoy7 collects from players, the purposes for which that data is used, the circumstances under which it may be shared with third parties, and the rights that players have in relation to their personal data. This policy applies to all users of the bjoy7 platform, including visitors, registered players, and former players whose data is retained in accordance with applicable legal obligations.

This policy must be read alongside bjoy7's Terms and Conditions and Responsible Gaming policy, both of which form part of the complete agreement between bjoy7 and its registered players. bjoy7 may update this Privacy Policy from time to time; any material changes will be communicated to registered players via the platform and will take effect from the stated date.

bjoy7 collects personal data in a number of ways — both data you provide directly when registering or interacting with the platform, and data generated automatically as a result of your use of the platform. The categories of personal data bjoy7 may collect include:

bjoy7 uses the personal data it collects only for the purposes described below. We do not use your data for purposes that are incompatible with those stated at the time of collection.

• 1
  Account ManagementTo create and maintain your bjoy7 player account, authenticate your identity at login, process KYC verification, and manage account settings and preferences.
• 2
  Payment ProcessingTo process deposits received via bKash, Nagad, and Rocket, execute withdrawal requests to your registered mobile wallet, and maintain transaction records required by financial compliance obligations.
• 3
  Customer SupportTo respond to your enquiries, complaints, and support requests received via live chat or email, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• 4
  Legal ComplianceTo fulfil obligations under anti-money laundering legislation, age verification requirements, fraud prevention measures, and any other applicable legal or regulatory obligations governing the operation of the bjoy7 platform.
• 5
  Responsible GamingTo monitor gaming activity for indicators of problem gambling, administer responsible gaming tools such as deposit limits and self-exclusion, and comply with our duty of care obligations to players.
• 6
  Platform ImprovementTo analyse usage patterns, diagnose technical issues, improve platform performance, and develop new features and services — always using aggregated or anonymised data where possible.

bjoy7 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity — processing required to perform the contract between bjoy7 and you as a registered player, including account management, payment processing, and game provision.
• Legal obligation — processing required to comply with anti-money laundering rules, age verification obligations, fraud prevention duties, and other applicable regulatory requirements.
• Legitimate interests — processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where those interests do not override your fundamental privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and may be withdrawn by you at any time.

bjoy7 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described and subject to appropriate data protection safeguards:

• 1
  Payment ProcessorsMobile wallet operators including bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and data protection obligations.
• 2
  Game ProvidersThird-party game providers including Evolution Gaming, Pragmatic Play, Spribe, and Ezugi may receive technical session data necessary to deliver their games on the bjoy7 platform. Game providers do not receive personally identifiable information beyond what is technically required for game delivery.
• 3
  Regulatory AuthoritiesWhere required by law, bjoy7 may disclose player data to relevant regulatory authorities, law enforcement agencies, or courts. Such disclosure will be limited to what is strictly required to fulfil the applicable legal obligation.
• 4
  Fraud Preventionbjoy7 may share data with fraud prevention and identity verification service providers to verify player identities, detect fraudulent account activity, and comply with anti-money laundering obligations. These providers act as data processors operating under bjoy7's instructions.

bjoy7 uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you access the bjoy7 platform. The types of cookies bjoy7 uses include:

• 1
  Essential CookiesStrictly necessary for the platform to function. These cookies enable core features such as user authentication, session management, and account security. They cannot be disabled without impacting platform functionality.
• 2
  Analytics CookiesUsed to collect anonymised data about how players interact with the bjoy7 platform, including pages visited, session duration, and navigation paths. This data is used solely to improve platform performance and user experience.
• 3
  Preference CookiesStore your platform preferences such as language settings, display preferences, and responsible gaming settings, so they are remembered across sessions and do not need to be re-entered on each visit.

You may manage or disable non-essential cookies through your browser or device settings at any time. Please note that disabling certain cookies may affect the functionality of some features of the bjoy7 platform. Essential cookies cannot be disabled as they are required for the platform to operate.

bjoy7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Active account data is retained for the duration of your registration with bjoy7 and for a minimum period of five years following account closure, in order to comply with financial record-keeping and anti-money laundering obligations. Transaction records and KYC documents may be retained for longer periods where required by law. Gaming activity logs are retained for a minimum of three years for dispute resolution and regulatory compliance purposes.

bjoy7 implements industry-standard technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmissions between your device and the bjoy7 platform, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection obligations.

While bjoy7 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. bjoy7 cannot guarantee absolute security of data transmitted to or stored on the platform, and players are encouraged to take their own precautions, including using strong passwords, keeping login credentials confidential, and logging out of their accounts when using shared devices.

bjoy7 respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting bjoy7 support via live chat or by emailing [email protected]:

• 1
  Right of AccessYou have the right to request a copy of the personal data bjoy7 holds about you. We will respond to subject access requests within 30 days. We may request proof of identity before fulfilling a data access request.
• 2
  Right of RectificationYou have the right to request correction of any inaccurate or incomplete personal data that bjoy7 holds about you. Corrections to account details can often be made directly through your account settings.
• 3
  Right of ErasureYou may request deletion of your personal data where it is no longer necessary for bjoy7 to retain it. This right is subject to bjoy7's legal obligations to retain certain data for compliance purposes, which may override erasure requests in specific circumstances.
• 4
  Right to Restrict ProcessingIn certain circumstances, you may request that bjoy7 restricts the processing of your personal data — for example, where you contest the accuracy of data bjoy7 holds or where you have objected to processing based on legitimate interests.
• 5
  Right to ObjectYou have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on bjoy7's legitimate interests, in which case bjoy7 will cease that processing unless it has compelling legitimate grounds that override your interests.

bjoy7 may send you promotional communications about bonuses, new games, special offers, and platform news via email or in-platform notifications, where you have consented to receive such communications at the time of registration or subsequently opted in. You may withdraw your consent to marketing communications at any time by adjusting your notification preferences in your account settings or by contacting bjoy7 support.

bjoy7 will never send marketing communications to players who have opted out, or to players who are registered as self-excluded. Players under a self-exclusion arrangement are removed from all marketing communication lists for the duration of their exclusion period.

The bjoy7 platform is strictly for adults aged 21 and above. bjoy7 does not knowingly collect personal data from individuals under the age of 21. If bjoy7 becomes aware that it has collected personal data from an individual who is under 21, it will take immediate steps to delete that data and close the associated account.

The bjoy7 platform may contain references to third-party services, including payment providers and game developers. bjoy7 is not responsible for the privacy practices or content of any third-party websites or services. Players who interact with third-party services do so subject to those third parties' own privacy policies. bjoy7 recommends that players review the privacy policies of any third-party services they use in connection with the bjoy7 platform.

bjoy7 may revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Where changes are material, bjoy7 will notify registered players via the platform and by email to the registered account address, with reasonable advance notice before the updated policy takes effect.

The most current version of this Privacy Policy is always available on the bjoy7 platform. The date at the top of this policy indicates when it was last updated. Continued use of the bjoy7 platform following the effective date of a revised policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bjoy7 handles your personal data, please contact our support team 24 hours a day, 7 days a week via live chat on the platform.

You may also reach us by email at [email protected] — this is a plain text address and is not a clickable link. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. We aim to acknowledge all privacy-related requests within 5 business days.